Shipping Policy

We strive to provide a smooth and hassle-free shopping experience. Below, you’ll find all the details regarding how we handle shipping for your orders.

Handling, Transit & Order Cut-Off Times

  • Handling Time: Orders are processed within 1–2 business days (Monday to Friday).
  • Transit Time: Once processed, orders are delivered within 5–9 business days (Monday to Friday).
  • Order Cut-Off Time: Place your order before 4:00 PM (GMT+02:00) Vilnius, Lithuania Time for same-day processing.
  • Total Estimated Delivery Time: You can expect your order to arrive within 6–11 business days (Monday to Friday).

Shipping Information

  • Shipping Method: We use Australia Post – Standard Shipping for all orders.
  • Shipping Rates: Free shipping on all orders.
  • Delivery Locations: Orders will be shipped to the address provided during checkout. Please ensure your address is correct to avoid delays.

Order Changes

If you need to modify your order, contact us at info@lotilie.com as soon as possible. Once your order has shipped, changes may no longer be possible.

Lost or Delayed Packages

If your order is lost or delayed in transit, reach out to us at info@lotilie.com, and we’ll work with you to resolve the issue.

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking details. Tracking information typically becomes available within 24–48 hours.

Cancellations

  • Cancellation Window: Orders can be canceled within a limited timeframe before they are shipped.
  • Cancellation Process: To request a cancellation, email us at info@lotilie.com with your order details.
  • Refunds for Cancellations: Approved cancellations will be refunded in accordance with our Return & Refund Policy.

Incorrect Address

Double-check your shipping details at checkout. Lotilie is not responsible for orders sent to incorrect addresses. If you notice an error, contact us at info@lotilie.com immediately—additional fees may apply for address corrections.

Estimated Shipping Timelines

  • Cut-Off Time: 4:00 PM (GMT+02:00) Vilnius Time
  • Processing Time: 1–2 Business Days (Monday to Friday)
  • Transit Time: 5–9 Business Days (Monday to Friday)
  • Total Delivery Time: 6–11 Business Days (Monday to Friday)

By placing an order with Lotilie, you agree to the terms outlined in this Shipping Policy. For further details, please review our Privacy Policy and Terms of Service.

Contact Information

Customer service replies within 48 hours during working days (Monday to Friday), GMT+02:00 (Vilnius, Lithuania Time).

Customer Support Hours:
9:00 AM – 5:00 PM

Address:
V. Nagevičiaus g. 3, LT-08237, Vilnius, Lithuania

Phone:
+370 623 49439

Email:
info@lotilie.com