Shipping Policy
At Lotilie, we are committed to providing a reliable and enjoyable shopping experience for all our Australian and New Zealand customers. This policy outlines our shipping procedures, estimated delivery times, and how we handle any issues that may occur.
Shipping Locations
We currently ship to addresses within Australia and New Zealand
Order Processing
Order cutoff time: 4:00 PM (GMT+10). Orders placed after this time will be processed the next business day
Handling time: 1–2 business days (Monday to Friday)
Transit time: 5–9 business days (Monday to Friday)
Estimated total delivery time: 6–11 business days from the date of your order within Australia and New Zealand
Shipping Costs
We offer free shipping on all orders within Australia and New Zealand, with no minimum purchase required
Carrier Services
We ship all orders via Australia Post and NZ Post, our trusted national couriers. This ensures reliable delivery and full tracking for every package.
Tracking information will be provided via email once your order has shipped
Tracking Your Order
After your order is dispatched, you'll receive a confirmation email with a tracking number. Use this number to follow your package's journey to your doorstep
Delivery Issues
If you experience any issues with delivery—such as delays, lost packages, or damage—please contact our customer service team as soon as possible so we can assist you
Return Policy
We accept returns within 30 days of receiving your order. Items must be unused, in their original condition, and returned in original packaging. To initiate a return, please contact our customer support with your order number and reason for return
Customer Support
Customer support hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT+10)
We aim to reply to all inquiries within 24 hours during business days
Contact Information
Email: info@lotilie.com
Phone: +370 623 49439
Address: V. Nagevičiaus g. 3, LT-08237, Vilnius, Lithuania
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT+10)