Billing Terms and Conditions

Accepted Payment Methods

At Lotilie, we offer a variety of secure and convenient payment options to ensure a smooth shopping experience. We accept:
• Credit and Debit Cards: Visa, MasterCard, American Express
• Apple Pay and Google Pay
• Shop Pay

All payments are processed in Australian Dollars (AUD) for Australian customers. New Zealand customers will be charged in New Zealand Dollars (NZD), with the final amount determined by the current exchange rate and any applicable fees from their bank or payment provider.

Payment Processing

Full payment is required at the time of purchase
Orders will not be processed or shipped until payment is successfully received
If a payment fails or is declined, the order will not be confirmed and will be automatically cancelled

Pricing and Currency

• All prices on our website are initially listed in AUD (Australian Dollars).
• Depending on your location, prices may automatically display in your local currency (e.g., NZD for New Zealand customers).
• You will be charged in your local currency with no additional currency conversion fees from our end.
• Prices are subject to change at any time without notice.
• Any applicable taxes, duties, or shipping fees will be calculated and displayed at checkout.

Secure Payment Processing

Lotilie uses industry-standard SSL encryption and trusted third-party payment gateways to protect your payment information
We do not store your credit card or payment details on our servers

Refunds and Chargebacks

• Refunds are issued in accordance with our Return and Refund Policy
• If you believe you have been charged in error, please contact us before initiating a chargeback
• Unauthorized chargebacks may be disputed, and your account may be flagged for future purchases

Fraud Prevention

To protect our customers and our business, Lotilie reserves the right to:
• Cancel or place on hold any order suspected of fraud or unauthorized activity
• Request additional verification for high-value or suspicious transactions

Contact Information

Email: info@lotilie.com
Phone: +370 623 49439
Address: V. Nagevičiaus g. 3, LT-08237, Vilnius, Lithuania
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT+10)
We aim to respond to all inquiries within 24 hours during business days