Privacy Policy

Last updated: Jun 4, 2025

This Privacy Policy describes how Lotilie ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lotilie.com (the "Site") or otherwise interact with us regarding the Site and our services (collectively, the "Services"). "You" and "your" refer to anyone using or interacting with our Services, whether as a customer, website visitor, or otherwise.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or for legal and operational reasons. The revised policy will be posted on our Site with the updated “Last updated” date.

How We Collect and Use Your Personal Information

We collect personal information from various sources to provide and improve our Services. This information is used to communicate with you, fulfill orders, comply with legal obligations, and protect our Services and users.

What Personal Information We Collect

The personal information we collect depends on how you interact with us. “Personal information” means data that identifies or relates to you directly or indirectly.

Information We Collect Directly from You
This includes:

Contact details: name, email, phone number, address
Order information: billing and shipping addresses, payment details
Account details: login credentials and security data
Customer support: messages, emails, or other forms of communication

Information We Collect About Your Usage
We may collect data automatically using cookies and similar technologies, including your IP address, browser/device information, and usage patterns on the Site.

Information We Obtain from Third Parties
We may also receive your information from trusted third parties such as:

Shopify (our ecommerce platform)
Payment processors
Delivery and logistics partners
Marketing and advertising services
Analytics tools

Any data collected this way is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your information to:

Provide and manage the Services
Process transactions and fulfill orders
Send updates and marketing communications
Prevent fraud and ensure site security
Respond to enquiries and improve user experience

Cookies

We use cookies to enhance your experience and deliver relevant advertising. For cookie details specific to Shopify, visit shopify.com/legal/cookies.
You can manage cookies via your browser settings. Disabling cookies may limit certain functionality of the Site.

How We Disclose Personal Information

We may share your information with:

Service providers (e.g. shipping, IT, and payment processors)
Advertising and analytics platforms
Legal authorities if required by law
Business partners or affiliates when relevant
Others with your consent

Third Party Websites and Links

Our Site may include links to third-party websites. We are not responsible for their privacy practices. Please review their policies before submitting personal information.

Children's Data

Our Services are not intended for children under 16. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us.

Security and Retention of Your Information

We use reasonable measures to protect your personal data, but no method of online transmission is completely secure.
We retain data only as long as necessary to provide the Services and fulfill legal obligations.

Your Rights

Depending on your location, you may have the right to:

Access the data we hold about you
Correct or delete your information
Request data portability
Object to certain processing activities
Withdraw consent at any time
File a complaint with your local data protection authority

To exercise your rights, contact us using the details below.

International Users

Your personal data may be processed in countries outside your own. Where required, we implement safeguards to protect such data during international transfers.

Contact Information

Email: info@lotilie.com
Phone: +370 623 49439
Address: V. Nagevičiaus g. 3, LT-08237, Vilnius, Lithuania
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT+10)
We aim to respond to all messages within 24 hours during business days

Thank you for trusting Lotilie