Privacy Policy

Last updated: February 19, 2025

This Privacy Policy describes how Lotilie (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.lotilie.com (the “Site”).

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site.

We collect personal information that you provide to us when making a purchase, signing up for our newsletter, or contacting customer support. This may include:

  • Name
  • Billing and shipping address
  • Payment information (processed securely through third-party payment processors)
  • Email address
  • Phone number

How We Use Your Personal Information

We use the information collected to:

  • Process and fulfill your orders, including payment processing, shipping, and providing order confirmations
  • Improve and optimize our website by analyzing customer interactions
  • Communicate with you regarding customer service inquiries, promotions, and updates (if you have opted in)
  • Screen orders for potential fraud or security risks

Sharing Your Personal Information

We do not sell, trade, or rent your personal information to third parties. However, we may share certain personal information with third-party service providers that help us operate our business, such as:

  • Payment processors (e.g., PayPal, Visa, Mastercard)
  • Shipping and logistics providers
  • Analytics and marketing partners (e.g., Google Analytics, Facebook Ads)

We may also disclose personal information if required by law or if you violate our Terms of Service.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and improve our website’s functionality. Cookies are small data files that are stored on your device. You can disable cookies in your browser settings, but some features of the Site may not function properly.

For more details on our cookie usage, please refer to our Cookie Policy.

Your Rights

If you are a resident of Australia, you have the right to access the personal information we hold about you, request corrections, or ask for your data to be deleted. To exercise your rights, please contact us at info@lotilie.com.

If you are a resident of the European Economic Area (EEA), including Lithuania, we process your personal data in accordance with the General Data Protection Regulation (GDPR).

Data Retention

We retain your personal information for as long as necessary to fulfill orders, provide customer support, or comply with legal obligations. After this period, we securely delete or anonymize your data.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of other websites, and we encourage you to read their privacy policies.

Security

We implement security measures to protect your personal information, but no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but take reasonable precautions to safeguard your data.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will take effect immediately upon posting on our website. We encourage you to review this policy periodically.

Contact Information

Customer service replies within 48 hours during working days (Monday to Friday), GMT+02:00 (Vilnius, Lithuania Time).

Customer Support Hours:
9:00 AM – 5:00 PM

Address:
V. Nagevičiaus g. 3, LT-08237, Vilnius, Lithuania

Phone:
+370 623 49439

Email:
info@lotilie.com