Contact Us

Need quick help?

Fill out our contact form below or send us a DM on social media!

Have a question about a product, need help with an order, or just want to say hello? We'd love to hear from you! Our support team at Lotilie is here to make sure you have the best experience possible.

Simply send us an email, and we'll get back to you within 24 hours on business days. To help us assist you faster, please include your order number or the email address you used at checkout.

Whether it's a product question, a shipping update, or anything else — don't hesitate to reach out. We're happy to help!

Connect With Us on Social Media

Want to stay in the loop on new arrivals, exclusive deals, and behind-the-scenes updates? Follow us and feel free to send us a message anytime — we're active and ready to chat!

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Our social media inboxes are always open, so whether you prefer email or a quick DM, we're just a message away!

• Shop Name: Lotilie
• Email: info@lotilie.com
• Phone: +61 3 9071 1883
• Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT+10)
• Warehouse Address: 41 Leslie Pl, Port Adelaide SA 5015, Australia
• Company Name: Ecomera, MB
• Company number: 307101019
• Business address: V. Nagevičiaus g. 3, LT-08237, Vilnius, Lithuania

For common questions, please check our FAQ Page before reaching out.